Privacy Policy

Bourne Drainage Services
Effective Date: 18/02/2026

Bourne Drainage Services is committed to protecting your privacy and handling your personal information responsibly.

This policy explains what information we collect, how we use it, and your rights under UK data protection law.

1. Who We Are

Bourne Drainage Services
Bourne, PE10 9TZ
Phone: 07980 830681
Email: info@bddrainage.co.uk

We are the data controller responsible for your personal data.

2. What Information We Collect

We may collect the following personal information:

• Your name
• Your email address
• Your phone number
• Information you provide through contact forms or enquiries
• Website usage data via Google Analytics

We only collect information that is necessary to respond to enquiries or provide our services.

3. How We Collect Your Information

We collect information when:

• You complete a contact form on our website
• You call or email us directly
• You request a quote
• You browse our website (via cookies and analytics tools)

4. How We Use Your Information

We use your information to:

• Respond to enquiries
• Provide quotes
• Arrange appointments
• Deliver our services
• Improve our website and services
• Maintain internal business records

We do not sell, rent or trade your personal information to third parties.

5. Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google.

Google Analytics uses cookies to collect information about how visitors use our website. This includes:

• Pages visited
• Time spent on the website
• Device and browser type
• General location (not your precise address)

This data is anonymised and used to improve website performance and user experience.

You can learn more about how Google uses data here:
https://policies.google.com/privacy

You can opt out of Google Analytics tracking by adjusting your browser settings or using Google’s opt-out tools.

6. Legal Basis for Processing

Under UK data protection law, we rely on the following lawful bases:

• Legitimate interest – to respond to enquiries and improve our services
• Consent – where you submit your information through our website

7. How We Store Your Data

We store your information securely and take reasonable steps to protect it from unauthorised access, misuse or disclosure.

We only retain personal data for as long as necessary to fulfil the purpose it was collected for, or to meet legal requirements.

8. Sharing Your Information

We do not share your personal information with third parties unless:

• It is necessary to deliver our services
• We are required to do so by law

Website analytics data may be processed by Google as part of their analytics services.

9. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing
• Withdraw consent where applicable

To exercise your rights, please contact us at info@bddrainage.co.uk.

If you believe your data has been handled improperly, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://www.ico.org.uk

10. Cookies

Our website uses cookies to improve user experience and analyse website traffic.

You can control or disable cookies through your browser settings.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.